Download the tool
Choose the remote access tool your WaTo technician has requested.
WaTo Consulting Help
Remote Access
A WaTo Consulting technician may ask you to download one of these remote access tools so we can help troubleshoot your computer. Only run these tools when you are already speaking with, or have been directly instructed by, WaTo Consulting.
Remote access safety
Remote access software can allow a technician to see your screen and, with your approval, control your computer. Only continue if you have requested support from WaTo Consulting or you are already dealing with a known WaTo technician.
- Do not accept remote access from unexpected callers, pop-ups, or unknown support providers.
- Do not share TeamViewer, AnyDesk, or HopToDesk codes unless you know who you are speaking with.
- Stay near the computer during the session unless your technician tells you otherwise.
- Close the remote access program when the support session is finished, unless WaTo has set up managed support by agreement.
How the support session works
Most remote support sessions follow these steps.
Open or install it
Run the downloaded file and follow the on-screen prompts.
Share the code
Provide the displayed ID, code, or password only to your WaTo technician.
Approve access
Stay present and approve the connection so we can complete the support work.
Remote access tools
Select the option your WaTo Consulting technician has requested. If you are unsure, choose WaTo TeamViewer Full or call us before continuing.
Recommended
WaTo TeamViewer Full
The standard WaTo TeamViewer installer for Windows. Use this for most one-off remote support sessions where a technician needs to connect and help while you are present.
Windows MSI installer
Managed access
WaTo TeamViewer Host
Used for pre-approved managed access or ongoing support arrangements. Do not install this unless a WaTo technician has specifically asked you to.
Windows MSI installer - only if requested
Alternative
HopToDesk
Lightweight remote access option. Use the WaTo-hosted download for a direct Windows copy, or open the official HopToDesk site if requested by your technician.
Windows direct download and official website
Auto install
TeamViewer via Ninite
Downloads the latest TeamViewer 15 installer through Ninite. This is useful when your technician wants a clean current TeamViewer install on Windows.
Windows EXE installer
Official
TeamViewer for Windows
Official TeamViewer download page for Windows. Use this if the direct WaTo download is blocked, or your technician asks you to download TeamViewer from the official website.
Windows website download
Mac
TeamViewer for Mac
Official TeamViewer download page for Apple Mac devices. Download TeamViewer, open it, then provide the connection details only to your WaTo technician.
macOS website download
Alternative
AnyDesk
Alternative remote access tool for Windows. Use this when TeamViewer is not working, is blocked, or your WaTo technician specifically asks for AnyDesk.
Windows EXE installer via Ninite
Not sure which one to use?
Call WaTo Consulting or use the support portal before downloading or accepting a remote access request.